Terms and Conditions

Change of Mind Returns

We cannot accept returns on your printed tees, which you have designed it yourself, chosen your size, your colour, your print and it has been custom printed for you.

Faulty Returns

If in the rare case you have a faulty product, please email threads@twentee.nz and we will help to rectify this.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at logohouse@xtra.co.nz and send your item to: shop 224, Logohouse, Westfield Manukau City, Auckland, New Zealand

Shipping

To return your product, please bring it back to the shop or mail your product to: shop 224, Logohouse, Westfield Manukau City, Auckland, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

ORDERING

A Buyers are strongly recommended to place orders in writing. Orders should clearly state the Buyer’s particular requirements. Logohouse will not be responsible for errors or omissions due to oversight or to misinterpretation of the Buyer’s verbal instructions.

B Quotations are only for work according to original specifications. If through the Buyer’s error, or omission, work has to be redone or alterations or additions to specifications are required, then Logohouse may make an additional charge. In the event that an order is cancelled or suspended by the Buyer, then Logohouse may immediately require the Buyer to pay for work done to the date of cancellation or suspension.

C Logohouse reserves the right not to undertake any work which in its opinion is or may be unlawful, offensive, or otherwise inappropriate.

D Every endeavour will be made to supply the correct quantity ordered, but quotations are conditional upon a margin of 10% being allowed for overs or unders, these to be charged or deducted on a pro rata basis. Should Logohouse be required to match any shade or colour, then a tolerance will be allowed to such extent as shall reasonably achieve a match.

E Where expedited delivery is requested by the Buyer, then an extra charge may be added to the quoted price.

PRICES

A The Price for the goods excludes packing, insurance and carriage, Tax, and GST or duties.

B Quoted prices are based on the cost of materials, labour, and services as at the date of the quotation. Should there be any increase in these costs, as are necessarily incurred by Logohouse in completing the order, then such increases may, at Logohouse sole discretion, be added to the quoted price, payable at the same time, and in the same manner as the balance of the quoted price.

C Logohouse shall have the right to adjust its prices for any increase in costs of any kind arising for any reason after the date of the Contract.
D Price changes shall take effect on the date of service on the customer of notice of the change.

PAYMENT TERMS

A Logohouse require at least 50% deposit. The all amount need to be paid before buyers come to pick up the order or before the delivery of the goods.

B Logohouse and Buyer agree that ownership of goods supplied shall not pass until the Buyer has paid Logohouse all amounts owing for the particular goods.

GOODS

A The Buyer shall ensure that the Goods ordered are suitable for the Buyer’s intended use.
B If a sample of the Goods ordered is provided to the Buyer and accepted by the Buyer or the print preview is confirmed by the Buyer, Logohouse shall not be liable for any variations to the Buyers specifications thereafter if the manufacture and process of the Goods has commenced.
C Logohouse reserves the right to charge for any additional work required to meet the Buyers specification.

PICK UP OR DELIVERY

On delivery of goods or on pick up the Buyer must immediately inspect them to satisfy itself that they meet the order, and are in good condition. If at such time the Buyer is not satisfied, then it must immediately notify Logohouse in writing. Unless notification is made within 5 working days of delivery, then irrespective of the nature or extent of the alleged defect or deficiency, Logohouse will not be liable in any way in respect of it.

CONTENT

The buyer is solely responsible for his/her content. In order to use a design the Buyer must have the full rights to it. If the Buyer is unsure or have any doubts, please confirm your ownership or seek permission from the copyright owner. When the Buyer save a design, the Buyer is agreeing to that the Buyer hold commercial rights to reproduce the design. If for any reason the legal owner of this design contacts fulfillment house, they will be directed to the Buyer.

TERMINATION

A If the Buyer is at any time in default of any of its obligations, covenants or agreements under these Terms and Conditions of Sale, then Logohouse may, by notice in writing to the Buyer, terminate any contract.

B In such event the Buyer shall be liable to pay for the cost of any work (including preliminary work) undertaken at that time. Such cost shall be payable as a debt due immediately upon demand.

RIGHT OF VARIATION

Logohouse reserves the right at any time to vary these Terms and Conditions of Sale, by notification to its customers.